Value chain
Set on making sustainability a must
ACCIONA works to transfer its commitment to sustainability throughout its supply chain and between its clients through specific activities. The purpose is to harness longlasting relations of mutual support that generate value throughout the organization.
To achieve this we focus on two main points:
Our supply chain: We introduce ethical, environmental and social questions into the company´s supply chain management.
Our quality management model: we are actively commited to sustainability, incorporating criteria of sustainability and profitability into its processes.
EXCELLENT MANAGEMENT
EXCELLENT QUALITY MANAGEMENT
The company works with an excellent quality management model from two standpoints (external and internal). From an external point of view, the aim is to generate products with high added value and to satisfy customers’ needs. For this to be possible, the company incorporates excellence into the development of its internal management model.
The company’s Quality Policy sets out the principles and commitments in this matter. In the same way, this commitment is structured around the Sustainability Master Plan, which sets out goals for improvement, acknowledging that employees are an essential part of the company’s improvement.
Certified management systems
All divisions of ACCIONA in Spain and internationally have management systems implemented and certified in accordance with international benchmark standards (ISO 9001, ISO 14001, ISO 50001, ISO 22000, SA8000, EMAS, etc.). ACCIONA aims to ensure organisational commitment to continuous improvement of processes and activities, guaranteeing the competence of its staff to develop the works assigned and the economic and technical organisational capacity to carry them out in each of the countries it operates.
In 2022, 100% of the company's most important activities were certified according to ISO 9001 and ISO 14001.
CUSTOMER SATISFACTION
Customer satisfaction is one of the most important aspects by which to measure ACCIONA’s performance and facilitate the planning of specific actions aimed at improving customer experience with the company.
This is why the measurement of customer satisfaction is one of the main aspects included in the Corporate Quality Policy and each year, concrete targets are established in the annual planning of each business, to improve the aspects that had been worst rated.
In 2023, ACCIONA achieved 100% of customer satisfaction.
Responsible Management of our supply chain
ACCIONA conveys its commitment to Sustainability to the whole supply chain, in any of the relations and communications it establishes.
With the aim of identifying, mitigating and managing
risk, ACCIONA has an internal risk management mechanism that is essentially structured over three elements:
- The Risk Map, a tool for controlling the supply chain thatsupports decision-making criteria for procurement and the identification of potential areas for improvement in suppliers.
The PROCUR-e platform, an electronic procurement tool that supports management of the supply chain through a Supplier Portal and a Bidding Tool.
The Procedure for Supplier Qualification and Evaluation, an integral, objective process where a full analysis is performed on the supplier, thereby minimising the risks, recognised for the supplier and infrastructure, such as corporate responsibility (CR) position, solvency or legal position, amongst others.
Supply chain
ACCIONA sees the dissemination of the company's Ethical Principles to its supply chain as key to consolidating a network of suppliers, contractors and collaborators that is consistent with corporate values.
These principles cover aspects of transparency and ethics, human and social rights, health and safety, and quality and the environment and are updated terms of Human and Social Rights of the Ethical Principles for Suppliers, Contractors and Collaborators in order to align them with the commitments acquired by ACCIONA in the new Human Rights Policy.
In addition, suppliers have two-way channels to raise questions about their business relationship with ACCIONA. Similarly, they can use the Ethic Channel available in different languages to inform the company of any irregular practices detected and encourage their analysis.
ETHICAL PRINCIPLES FOR SUPPLIERS, CONTRACTORS AND PARTNERS, AND ETHICS CHANNEL
The clauses included in all ACCIONA’s orders, contracts, and bid terms of reference specifically refer to its Ethical Principles for Suppliers, Contractors, and Partners. These clauses include in addition , its commitment to the Principles of the Global Compact, the Law of Effective Equality of Women and Men, the integration of the differently-abled clause, and the availability of the Ethics Channel for suppliers and contractors, so that they can also report any irregular practice that involves a violation of these principles.
During 2023, the mandatory clauses on data protection, ethical principles, workers welfare and taxes on non-reusable plastic containers were updated. And, in order to adapt to the new legislation on the criminal liability of legal entities, a series of clauses have been included in all the model contracts of the corresponding companies, through which the company informs the supplier of both its Code of Conduct and its Crime Prevention Model.
ETHICS CLAUSES IN ORDERS, CONTRACTS, AND BID TERMS OF REFERENCE
The NoGo Policies summarize the set of minimum standards in terms of ethics and integrity, corporate responsibility and sustainability, economic solvency and performance that must be met by the partner and/or supplier. In the event of non-compliance, the company may not be contracted by ACCIONA until it resolves the reasons for the situation.
In December 2022, the new revised edition of these policies has been implemented reinforcing the social safeguards criteria. In 2023, 166 suppliers have been considered as No Go, of which 26 have exited this category following the implementation of audits, action or improvement plans, or enhanced due diligence.
During 2023, ACCIONA has been working on the first case of contracting a NoGo supplier, which was detected in 2022, applying the Action Plan established for its detection and actively monitoring it. Finally, the extraordinary Approval Committee has considered this case as completed after having fulfilled all the requirements.
NO GO SUPPLIERS
The Supplier Campus of ACCIONA's Corporate University is integrated into PROCUR-e, available and free of charge for 100% of the supply chain.
In 2023, all courses were reviewed by the corresponding corporate areas and the ‘Climate Change’ course has been updated and the content and accessibility of the ‘Prevention of Discrimination and Equality’ course has been revised. Currently, there are 8 available courses for suppliers.
TRAINING FOR SUPPLIERS
In order to identify sustainable procurement, ACCIONA has developed the “Sustainable Procurement Guide”. Since 2016, the indicators for its identification have been implemented, both in PROCUR-e and in the main management systems. In 2024, ACCIONA continued promoting its Decarbonisation Strategic Plan and ESG challenges, reviewing the Sustainable Procurement Guide, which integrates sustainability from various perspectives:
- The new SCRM system encourages contracting with the new ESG Preferred Supplier segment of suppliers: those that stand out in aspects such as transparency and business ethics, human and social rights, health and safety, quality, sustainability and environment.
- The social aspect in the definition of sustainable purchasing has been enriched by leveraging the ESG training and improvement programs that ACCIONA has offered to its suppliers.
- The environmental aspect of the product has been reinforced by deepening its analysis through the Environmental Product Declarations (EPD) and the results obtained in the scope 3 pilot study for concrete deployed by the Construction business.
As part of ACCIONA's commitment, the guide is continuously updated. Throughout 2024, it will continue to evolve with the integration of the latest results from emissions studies and pilot projects.
INTEGRATION OF ESG PRINCIPLES INTO THE PROCUREMENT PROCESS
The climate emergency, our priority
The climate emergency, our priority
At ACCIONA we go beyond business. We place the fight against climate change and its consequences at the top of its priority list. We are determined to continue to lead the transition to a carbon-neutral economy, an approach that prioritizes the reduction of greenhouse gas emissions to contribute to the progress of society and protection of the planet.
Our sustainability strategy
Our sustainability strategy
Sustainability permeates each of the ideas, decisions, processes and projects that make ACCIONA a leading global company in promoting sustainable development and combating the climate emergency.
Know more about our ethical principles
Know more about our ethical principles
We establish solid values that extend throughout the company, our solutions, our people and third parties with whom we interact.