PDCA Methodology

Path towards improvement

Continuous improvement of processes is a key aspect in the field of excellence. ACCIONA applies PDCA methodology, deploying small teams focused on the implementation of improvements in most of its business lines. This results in the continued development of process improvement projects.

Customer satisfaction development

Knowing the degree of customer satisfaction is essential for ACCIONA since this information makes it possible to detect the success variables in the company's sustainable growth plans. ACCIONA regularly tracks its clients' satisfaction by each business line.