Excellence
For ACCIONA, excellence is an essential element in defining its growth models.
The efforts we make in this regard stem from our desire for ongoing improvement to achieve higher levels of efficiency, quality and customer satisfaction.
Quality and Environment Policy
Excellence in management
One of ACCIONA's objectives is to strengthen our management systems applied to the processes according to the most stringent international standards. This effort is verified by independent bodies to ensure that the company is making progress towards excellence.
Management systematization
- Process Identification "The Process Map".
- Process Formalization.
- Implementation.
- Monitoring and measurement.
Consolidation & continuous improvement of management system
- Management and improvement of key.
- Audit (improvement tool).
- Continuous improvement in daily management.
Towards management excellence
- Strategy.
- People.
- Resources.
- Process.
- Leadership.
Certification of management systems
In line with its commitment to excellence, ACCIONA has set a target to have all its operations certified under quality standard ISO 9001 and environment standard ISO 14001 by 2013. It also aims to progress in advanced management models such as EFQM 2010.
% ISO 9001 Certified Production
| 2010 | 2009 | 2008 | 2007 | 2006 | 2005 |
|---|---|---|---|---|---|
| 86% | 82% | 85% | 78% | 76% | 58% |
% ISO 14000 Certified Production
| 2010 | 2009 | 2008 | 2007 | 2006 | 2005 |
|---|---|---|---|---|---|
| 83% | 79% | 80% | 76% | 76% | 58% |
